Returns & Refund Policy
You can return an item to us if:
- It is faulty
- It is incorrectly described
- It is different from a sample shown
- It does not do what we said it would do
- It is not of an acceptable quality
If you are not 100% satisfied with your purchase because of these, you can return the product and get a full refund or exchange the product for another one of the same value, be it similar or not or refund
There are a few important things to keep in mind when returning a product you purchased from the Golphin Pty Ltd Online Store:
You have 15 calendar days to return an item from the date you received it.
Only items that have been purchased directly from Golphin Pty Ltd through the Golphin Australia Online Store can be returned to: Golphin Pty Ltd, 9/345 Plummer Street, Port Melbourne, VIC 3207. Products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt as proof of purchase.
Please return your item with your name, order number and the reason for your return within 15 days from the date you received it.
John Smith Order number: 00001 Wrong size – need smaller size.
Golphin Pty Ltd will not be held responsible for costs for the Postage and Packaging back to Golphin Pty Ltd. of items for Returns or Exchanges. Customers will have to Return or Exchange items at their own cost.
We recommend using the original packaging if you are returning or exchanging a product.